Privacy Policy

English

Privacy Policy

Last updated: May 2026

Who we are

Traces Fragrance is an Egyptian fragrance brand operating tracesfragrance.com. This policy explains how we collect, use, and protect your personal information when you visit our website or buy from us.

Information we collect

When you place an order or create an account, we collect:

• Name, email, phone number
• Shipping and billing addresses
• Order history and purchase preferences

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages viewed, time spent, and how you arrived at our site (via cookies and similar technologies)

How we use your information

• To process and ship your orders
• To send order confirmations, shipping updates, and important account notices
• To respond to customer service requests
• To send marketing communications (only if you opted in)
• To improve our website and product offerings
• To prevent fraud and comply with legal obligations

Marketing communications

We only send promotional emails and SMS to customers who explicitly opted in. You can unsubscribe anytime by clicking the link at the bottom of any email or replying STOP to any SMS.

Who we share your data with

We share information only with service providers that help us run the business:

• Shopify (our e-commerce platform)
• Shipping companies (to deliver your orders)
• Meta, Google, TikTok (for advertising and analytics, only in aggregated or hashed form)

We do not sell your personal data to third parties.

Cookies

We use cookies for essential site functions, analytics, and advertising. You can control cookies through your browser settings. Blocking some cookies may affect your experience on our site.

Your rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Object to certain uses of your data

To exercise any of these rights, contact us at info@tracesfragrance.com

Data security

We use industry-standard security measures including SSL encryption and PCI-compliant payment processing through Paymob. However, no method of transmission over the internet is 100% secure.

Children's privacy

Our website is not intended for users under 18. We do not knowingly collect data from minors.

Changes to this policy

We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website.

Contact us

For any privacy-related questions: info@tracesfragrance.com | WhatsApp 01022777936